Begin with their process
Ask people to walk through a normal example and a difficult one. Look for repeated effort and workarounds. Explain the purpose of the test and what it will not decide. Avoid presenting a tool as a finished answer before the team has tried it.
A practical first session
- Map: Draw the current steps and identify the task you will test.
- Demonstrate: Use invented examples and show the draft alongside its source.
- Challenge: Give the tool incomplete or contradictory input. Discuss what reviewers need to catch.
- Practise: Have each reviewer use the same checklist and compare findings.
- Agree: Record allowed use, prohibited inputs, the stop owner and the review date.
Make feedback easy
Keep a short log of confusing outputs, corrections and time spent. Encourage people to report problems without pressure to prove that the pilot works. A result that needs too much checking may not be suitable.
Document the working agreement
This pilot supports: It does not decide or do: Approved inputs and environment: Who checks the output: Who can stop the pilot: Where issues are recorded: Manual fallback: Next review:
Revisit after change
A new task, source document, model or product setting can change the results. Retest representative examples and review the boundary before expanding use.